Refund policy

RETURNS

If you simply want to return your order, please fill out the return form here. You can return your order or product for a full refund within 14 days of the original purchase date. Products must not be used, altered, washed, or damaged, and must be in the original packaging. Please note that customizable items are not eligible for a refund.

For collars, harnesses, and backpacks we recommend strictly following the sizing charts and measuring your dog precisely before your purchase. We also recommend keeping the label and packaging intact and trying it out before your first adventure. If the gear didn’t fit right you will still have a chance to return, but make sure the gear is with the original label and packaging and kept clean (all dog hair must be removed or you will be charge a 5$ cleaning fee).

Once we receive your return, we will inspect the item and process your refund immediately. Depending on the shipping and on the bank or institute that you used to process the payment, it might take up to two or three weeks to get the cash back. If you are not eligible for cash refund, we will send you an email with your e-gift card exchange amount and direction to use it.

Please note: Refunds don’t include shipping costs paid on your order (if applicable). Return shipping costs are the responsibility of the customer. If for any reason the order was refused by the customer or canceled during transit, shipping costs (outgoing and return) and any customizable or personalized items will be charged on the customer. Customizable or personalized items it may take up to 3 days to ship. Don't worry shipping will be done separately if it is part of a bigger order.